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Project Coordinator- National Accounts Construction
DH Pace
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Review project plans and specifications to determine materials needed, ordering materials, operate within customer specified budget parameters, and working with outside vendors to…
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CRUS Field Service Engineer 2
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HILLSBORO, OR
To maintain Daifuku and/or other AMHS equipment as a member of the sustaining support team at the customer's facility. Must proactively look for, identify, and resolve daily issues and…
Added 1 min ago
Technical Support Engineer
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The Technical Support Engineer L1 - Strategic Accounts serves as a dedicated technical support resource for DeepHealth's strategic and high-value customer accounts, providing advanced…
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Technical Support Engineer
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AWS Engineer
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Cloud Engineer I
The University Of Texas At Dallas
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Director of Engineering | Thompson Austin/tommie Austin
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3Cloud

Senior Data & AI Engineer - Managed Services

Remote, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!

At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.

Senior Data & AI Engineer - Managed Services

Responsibilities

Lead a collaborative effort supporting multiple clients’ Azure Data platform, Databricks, and/or Fabric / PowerBI environments, ensuring prompt responses to any escalations while analyzing and resolving incidents
Manage, advise, and delegate all aspects of assigned client’s in-scope services (e.g. alerting & monitoring, platform governance, ETL, Data Warehousing, Reporting, AI/MLops, etc.)
Architect, implement, monitor, and support enhancements to clients’ Microsoft Azure and/or Fabric tool stacks for Data & AI (ADF, SQL DW, Azure Synapse, Azure Databricks, Microsoft Fabric Data Engineering, Microsoft Power BI)
Understand and advise customers on licensing involving Microsoft data and AI solutions, and understand the limits/advantages of each licensing platform
Support comprehensive solutions for customers including importing data from multiple sources, transforming via metadata-driven ETL architectures, storing across the stages of medallion data lake architecture, and serving performant star schema data models for Enterprise Data Warehousing, Business Intelligence and AI/ ML applications
Research new and custom solutions where appropriate; learn, apply, and refine skills around data engineering and data analytics
Interact with clients to identify issues, troubleshoot expediently, and follow up on issues within contracted SLAs
Regularly and proactively communicate ticket status information to all associated parties, handle escalations from more junior team members as appropriate
Attend regularly cadenced client meetings and serve as lead engineer for technical questions and support tickets
Communicate technical issues and solutions to clients in business terms with an eye toward supporting strategic business outcomes
Configure, administer, tune and develop client’s data environment based on governance and security best practices and well-architected frameworks
Create and maintain updated documentation for each client’s environment
Promote best practices for clients and internally to enhance and improve organizational processes
Mentor/coach onshore and offshore engineers on assigned clients – coordinate technical work sessions for gap areas and refine client communications
Collaborate with team members and client stakeholders to ensure solutions align to our client’s needs and best practices, and to identify opportunities for growth in a client engagement
Advise clients on their technical journey while mentoring and supporting engineers across the team

Requirements

Bachelor’s degree in Computer Science, Mathematics, or related field, or equivalent certification
Experience working in a support role and understanding standard support processes (i.e. ITIL)
5+ years architecting, implementing, and supporting solutions on the Microsoft Azure and Fabric tool stacks for Data & AI (ADF, SQL DW, Azure Synapse, Azure Databricks, Microsoft Fabric, Microsoft Power BI)
Strong proficiency in Enterprise Data Warehousing, Semantic Models, Data Lake Architecture, and Metadata-driven ETL processes is required
Experience with DevOps/ DataOps, for example experience delivering work using git-based source control and automated deployment pipelines is required
Experience implementing and/or supporting Agentic AI, machine learning, predictive analytics, and/or LLM use cases on the Microsoft tool stack for Data & AI is preferred
Strong verbal and written communication skills
A passion for problem solving and learning new technologies
Client relationship skills and experience managing vendors
Ability to work in a fast paced, rapidly changing environment
Strong desire for personal development and learning, including commitment to continuously upgrading your technical skills as the data landscape change
Work remote, but not alone – with a team filled top to bottom with data analytics professionals

Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas. Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

At this time, we cannot sponsor applicants for work visas.

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More about this job

Skills

Microsoft Azure
Databricks
Microsoft Power BI
Data engineering
Data warehousing
Reporting
SQL
Research
Data analysis
Communicate with customers
Troubleshoot
Documentation
Coaching
Computer science
ITIL
DevOps
Machine learning
Communication skills
Problem solving

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