Operations Coordinator (2nd Shift) 3CDC

The Operations Coordinator (2nd Shift) provides hands-on leadership and daily oversight of Operations and Safety personnel throughout Downtown Cincinnati, Over-the-Rhine, and designated civic spaces, ensuring a clean, safe, and welcoming environment through effective supervision, resource deployment, employee development, and enforcement of established standards. The Operations Coordinator spends the majority of their time in the two Special Downtown Improvement Districts managed by 3CDC, directing patrol activities, managing staff, conducting site inspections, responding to incidents, and ensuring staff remain visible, engaged, and effective in their assigned areas. The position works closely with Operations Managers, police, businesses, residents, visitors, and city agencies to address quality-of-life concerns and support the overall mission of 3CDC. This is a hands-on leadership position that requires flexibility, strong decision-making skills, and the ability to lead by example. The position may require evening, weekend, and holiday work and may assist with field operations or safety assignments as needed. Tasks and Responsibilities - Leadership and Operations - Coordinate daily supervision, direction, and support to Operations personnel working throughout assigned districts and civic spaces. - Assist with employee deployment and resource allocation to support visibility, responsiveness, and operational needs. - Conduct daily deployment meetings, regular patrols, site inspections, and observations to monitor activity levels and operational standards. Ensure cleanliness and ambassador presence around large events. - Provide day-to-day guidance, support, and on-the-job training to employees while reinforcing professionalism, accountability, and customer service expectations. - Monitor radio communications and respond appropriately to incidents, service requests, quality-of-life concerns, and operational needs. - Answer Ambassador Hotline as assigned and ensure requests are sufficiently addressed. Document all hotline calls. - Ensure staff are visible present in visibility zones, conducting business checks, addressing concerns, documenting issues, and enforcing established rules and policies in a professional and respectful manner. - Complete incident forms, shift reports, hotline surveys, and operational documentation. - Maintain positive working relationships with businesses, residents, visitors, city agencies, and public safety partners. - Assist with staffing adjustments, special projects, special events, and operational priorities as needed. - Participate in meetings with management as needed. Site Management - Conduct routine inspections of assigned districts and civic spaces to identify cleanliness, maintenance, safety, and operational concerns. - Communicate maintenance, repair, and operational needs to appropriate departments or service providers and follow up on outstanding issues. - Help maintain clean, safe, and welcoming public spaces consistent with 3CDC standards. - Equipment Management - Operate vehicles as needed in alignment with provided training and expectations. - Monitor the condition, inventory, and proper use of equipment, vehicles, and supplies. - Coordinate equipment needs, report maintenance concerns, and assist in inventory management. This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required. Qualifications, Skills and Specialized Knowledge: One to three years of experience leading, supervising, or coordinating employees in op