3rd Shift Parking Supervisor

Organizational Overview

The Cincinnati Center City Development Corporation (3CDC) is a tax-exempt nonprofit focused on revitalizing Cincinnati’s urban core, particularly the Central Business District and Over-the-Rhine. Partnering with the City of Cincinnati and the corporate community, 3CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 140 full-time and 180 part-time staff.

3CDC At-a-Glance:

• 3CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed-income housing, and mixed-use projects.
• The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900+ parking spaces, generating $51M+ annually.
• 3CDC oversees seven civic spaces, hosting nearly 1,600 free events each year.
• 3CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts, providing clean and safe services, outreach, beautification, and marketing.

Why Join Us?

At 3CDC, you’ll work in a collaborative and dynamic environment where no two days are the same. Your contributions will have a direct impact on the community, benefiting those who live, work, and visit downtown Cincinnati. This role offers valuable professional experience, opportunities for growth, and the chance to apply your skills in meaningful ways to help strengthen and enhance the city.

Job Summary

3CDC Currently Owns 10 Parking Facilities and 7 Surface Lots within the Downtown Cincinnati area. All facilities operate on a 24/7, 365 days a year basis with monthly and transient parkers. This 3rd shift Parking Supervisor (officially titled Facilities Management Officer), supported by the Senior Facilities Managers, other Shift Management Officers, Events manager, Maintenance team, and facility staff will be responsible for business development, budget attainment, customer satisfaction, staff development and facility maintenance at all garages and lots in Cincinnati Business District Portfolio that consist of 4 garages: Court & Walnut, Washington Park, Mercer Commons, and Zeigler Park and 5 parking lots: The YMCA, 12th & Vine, 1400 Vine, Liberty & Race, and Liberty & Elm. Shift Facilities Management Officer will be responsible for direct supervision of all listed locations and assigned staff to ensure clean, safe and well-maintained facilities.

Tasks will include but, are not limited to providing direct customer service to our patrons by providing clean and safe facilities, overseeing the development and training of regional operating staff, revenue control and documentation, and maintenance.

Tasks

The Parking Supervisor/ Facilities Management Officer’s responsibilities include, but are not limited to:

• Manage Special Projects team to ensure completion of daily tasks that are assigned by the Maintenance Manager.
• Resolve client requests and concerns efficiently.
• Direct Parking Operations in the portfolio during high demand events and business hours.
• Assist in troubleshooting and repair of pay machines and entry/exit gates
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Generate and communicate weekly schedules to portfolio team members and remain proactive in filling schedules. Manage absences and analyze additional staffing needs.
• Manage and coach staff. Maintain and develop each team member's effectiveness by ensuring that operational procedures, uniform standards, training outlines, and development plans are adhered to while providing mentorship and disciplinary when necessary.
• Ensure the continuation of an ongoing mutually beneficial relationship with clients through regular contact and communication.
• Provide recommendations regarding various pricing and volume strategies to maximize revenue.
• Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
• Ensure appearance and safety standards are adhered to.
• Assist with the monitoring, review, and analysis of the market rate structures.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Monitor and review all damage claims. Recommend and implement plans to improve safety of operations to prevent the occurrence of similar future claims.
• Conduct regularly scheduled inspections of facilities within the portfolio taking note of any deficiencies or safety concerns and facilitating their resolution through the appropriate channels.
• Communicate continually with peers and supervisors to provide a seamless flow of information between locations and shifts.
• Perform subordinate duties in the absence of staff or, in the event of increased demand.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.

Qualifications

• 1-2 years supervisory experience required
• Parking or garage experience preferred, but not required

Physical and Mental Demands

• Ability to perform manual labor
• Spending time outdoors, often standing up, for long periods of time
• Work hours will include nights and weekends as needed
• Frequently required to sit at a desk/workstation for long periods of time.
• Ability to work at a computer terminal for an extended period.
• Ability to lift at least 50 lbs
• Digital dexterity and hand/eye coordination in operation of office equipment.
• Able to speak and hear employees on the phone or in person.
• Body motor skills sufficient to enable employee to move around the office environment.
• Additional mental requirements: compare, decide direct, problem solve, analyze, instruct, and interpret.
• The ability to work well under stress.

Disclaimer

This job description does not constitute a written or implied contract of employment. It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.