ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
The Learning Technology and Program Coordinator supports the administration and delivery of learning and development programs, including onboarding, club immersion, and team member recognition initiatives. This role manages learning data and reporting, tracks program participation and outcomes, and partners with cross-functional teams to help ensure training is delivered effectively and efficiently.
ESSENTIAL DUTIES & RESPONSIBILITIES
- LMS Administration
- Support the administration and day-to-day maintenance of the Learning Management System (LMS).
- Maintain learner records, organizational data, and user accounts to ensure information is accurate and up to date.
- Upload, test, and publish learning content, courses, curricula, and learning assignments within the LMS.
- Coordinate course enrollments, learning assignments, due dates, and automated notifications for onboarding, compliance, and role-based training.
- Provide first-level support to learners and leaders by responding to LMS questions, troubleshooting basic issues, and escalating complex issues as needed.
- Assist with system testing for upgrades, enhancements, and new LMS functionality.
- Maintain LMS documentation, job aids, and standard operating procedures.
- Manage course catalogs and learning content records, including archiving outdated materials and maintaining version control.
- Coordinate with LMS vendors, HRIS partners, IT, and internal stakeholders to support system operations and resolve issues.
- Program Coordination
- Coordinate training program logistics, including scheduling sessions, setting up virtual meetings, reserving rooms, preparing rosters, and distributing materials.
- Maintain the learning and development program calendar and support key program timelines and deadlines.
- Support the delivery of training programs by coordinating activities with Learning & Development, Human Resources, Operations, and Fitness teams.
- Prepare and distribute program communications, reminders, and training announcements.
- Ensure training materials and resources are organized, current, and available for program launches and training sessions.
- Track program participation, action items, and follow-up activities, providing status updates as needed.
- Onboarding Support: Support onboarding activities for field and support team members, including scheduling orientation sessions, assigning learning plans in the LMS, preparing onboarding materials, and monitoring completion.
- Club Immersion: Coordinate club immersion experiences for new team members and leaders by scheduling visits, preparing agendas and materials, and collecting participant feedback.
- Recognition Program Support: Support team member recognition programs by coordinating nomination and award processes, tracking participation, and assisting with recognition communications and events.
- Program Reporting: Prepare and distribute recurring reports related to program participation, onboarding progress, club immersion completion, and recognition activities.
- Provide administrative support for engagement surveys, 24 Foundation initiatives, and other team member programs as assigned.
- Reporting, Compliance & Analytics
- Prepare and distribute recurring reports on training activity, enrollments, completions, and other learning metrics.
- Monitor required and compliance training completion and follow up with leaders on overdue training requirements.
- Maintain accurate training records and support requests for audit, compliance, and regulatory documentation.
- Collect, compile, and maintain learner feedback, survey responses, and program evaluation data.
- Assist with tracking learning metrics and preparing data summaries for the Learning & Development team.
- Miscellaneous
- Stay informed about learning technology enhancements and support the adoption of tools and processes that improve the learner experience.
- Participate in team meetings, projects, and continuous improvement initiatives as assigned.
- Perform other duties as assigned.
QUALIFICATIONS
Required Knowledge, Skills & Abilities
- Hands-on proficiency administering a learning management system, including user management, course setup, assignment rules, and reporting.
- Working knowledge of eLearning standards (SCORM and xAPI) and troubleshooting content playback issues.
- Strong organizational and project coordination skills; able to manage multiple programs and deadlines at once.
- Basic to intermediate Excel skills and proficiency in Word, Outlook, PowerPoint, and Teams.
- High attention to detail and commitment to data accuracy and confidentiality.
- Excellent written and verbal communication skills; able to explain technical topics to non-technical users.
- Demonstrated ability to work effectively in a remote environment, including managing priorities independently, maintaining productivity, and collaborating with team members across multiple locations using virtual communication and collaboration tools.
- Excellent interpersonal and customer service skills.
- Able to learn new software and technology quickly.
- Flexible and adaptable in a fast-paced, ever-changing business environment.
Preferred Knowledge, Skills & Abilities
- Bachelor's degree in Human Resources, Business, Education Technology, Information Systems, or a related field, or equivalent work experience.
- LMS administrator certification or vendor-specific system certification.
- Experience with HRIS-to-LMS integrations and bulk data loads.
- Experience with Articulate 360 (Storyline, Rise) or other authoring tools.
- Experience with Power BI, Tableau, or similar reporting tools.
Physical Demands/ Environmental Conditions
- Primarily office or remote work; prolonged periods of computer use.
Travel Requirement
- Local and domestic travel up to 10% of the time is required.
- For remote corporate support team members, must be located in California, Oregon, Washington, Colorado, or Texas within 50 miles of a 24 Hour Fitness location to facilitate occasional club visits.
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.