Front desk Manager

Benefits:

• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a motivated, organized, and customer-focused Front Desk Manager to lead our front office team and ensure every guest receives outstanding service from check-in to check-out.

Responsibilities

• Lead, train, coach, and motivate the front desk team.
• Ensure exceptional guest service and promptly resolve guest concerns.
• Oversee daily front office operations, including check-ins, check-outs, and reservations.
• Manage scheduling, payroll, and staffing levels.
• Monitor guest satisfaction scores and implement improvements.
• Ensure compliance with brand standards and hotel policies.
• Handle cash, credit card transactions, and daily audit procedures.
• Coordinate with Housekeeping, Maintenance, and Sales to ensure smooth hotel operations.
• Assist with revenue optimization by maximizing room sales and upselling opportunities.
• Maintain a professional, welcoming, and positive work environment.

Qualifications

• Minimum 2 years of hotel front desk experience.
• At least 1 year in a supervisory or management role preferred.
• Experience with hotel PMS systems (SkyTouch, Opera, Choice Advantage, or similar).
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Excellent customer service and conflict-resolution skills.
• Flexible schedule, including evenings, weekends, and holidays.

What We Offer

• Competitive pay
• Paid time off
• Health, dental, and vision benefits (if applicable)
• Employee hotel discounts
• Career growth opportunities
• Supportive and team-oriented work environment