Sr. Production Support Analyst

Job Summary - We are seeking a Senior Production Support Analyst on a contract basis to support the migration of an on-premises Atlassian Data Center suite (Jira and Confluence) to Atlassian Cloud. - The ideal candidate should have hands-on experience with enterprise-scale Jira and Confluence migrations, migration planning, risk assessment, cloud administration, and post-migration validation. Key Responsibilities - Assess existing Jira and Confluence Data Center environments, including projects, spaces, workflows, custom fields, permissions, and applications. - Identify migration readiness gaps, risks, and provide recommendations. - Audit installed Marketplace apps and plugins and identify Cloud equivalents, replacements, or applications to retire. - and re-implement ScriptRunner and Groovy-based customizations into Cloud-supported solutions. - Plan and execute pilot, trial, and production migrations using: - Jira Cloud Migration Assistant (JCMA). - Confluence Cloud Migration Assistant (CCMA). - Perform data cleanup, migration sequencing, and cutover planning. - Support identity, access, and SSO integration, including Okta, OIDC, SAML, and Atlassian Guard. - Validate migrated data, attachments, links, macros, permissions, and integrations. - Assist with defect remediation and User Acceptance Testing (UAT). - Re-establish integrations with enterprise tools such as xMatters, Splunk, SharePoint, and CI/CD tools. - Use Cloud APIs, webhooks, and supported connectors for integrations and automation. - Apply security best practices and compliance requirements, including data residency, retention, auditability, and access controls. - Develop migration runbooks, communication plans, and end-user training materials. - Provide post-migration support, stabilization, documentation, and knowledge transfer. Qualifications - Minimum 7 years of job-related work experience beyond degree requirements. - At least 3 years of hands-on experience migrating Jira and Confluence from Data Center/Server to Atlassian Cloud. - Bachelor's degree in Computer Science, Information Systems, or a related field. - Equivalent combination of education and experience may be considered. Required Skills - Strong hands-on experience with Jira and Confluence administration at enterprise scale. - Experience with Jira and Confluence Data Center and Cloud environments. - Proven experience using Jira Cloud Migration Assistant (JCMA) and Confluence Cloud Migration Assistant (CCMA). - Strong experience with ScriptRunner and Groovy scripting. - Experience converting on-premises scripts to Cloud-based alternatives. - Experience auditing Marketplace apps and identifying Cloud replacements. - Atlassian Cloud administration, including: - Organization and site administration. - User provisioning. - Atlassian Guard (Access). - Experience with SSO and identity providers such as Okta, OIDC, and SAML. - Knowledge of Jira workflows, permission schemes, and custom field design. - Working knowledge of Atlassian Cloud REST APIs, webhooks, and Atlassian Automation. - Scripting experience with Python, Bash, or Groovy. - Strong analytical, troubleshooting, and problem-solving skills. - Excellent written and verbal communication skills. - Ability to document technical findings and present recommendations to technical and management teams. Preferred Skills - Familiarity with Linux environments. - Experience with RHEL (Red Hat Enterprise Linux). - Experience with Oracle-backed Atlassian Data Center environments. - Experience with enterprise integrations and CI/CD tools. - Experience with cloud migration security and compliance practices.