Service Appointment Coordinator

Description Smith Haven Chrysler Jeep Dodge Ram is seeking a BDC Service Scheduler / Service Appointment Coordinator We are a very busy dealership with plenty of earning opportunity! BDC/Receptionist Experience a Plus but not necessary, we will pay to train!

Monday - Friday 9am-5pm Schedule! Weekends off!

***This is a commission based job*** An employee in this position will earn a base weekly salary plus commission!

Responsible for:

• Logging potential customer information into computer system
• Setting service appointments with existing and potential customers
• Fielding phone call and email inquiries coming into the dealership
• Following up with customers after visiting the dealership
• Work closely with sale and service departments to create a pleasant customer experience

This is an exciting opportunity to join a great company with generous employee benefits and a great work culture! Benefits include access to:

• Medical, Vision and Dental Plans!
• 401K Plan with Employer Match!
• Free College Education through Stellantis Degrees at Work Program!
• Paid on the job Training!

Requirements

• Strong, efficient communication skills via phone and email
• Effectively manage assigned leads according to our process
• Set and confirm service appointments with customers
• Work with sales/service staff to coordinate follow up appointments
• Exhibit a strong sense of urgency
• Ability to engage with our customers in a friendly manner
• Strong written and verbal communication skills
• Ability to handle rejection and rudeness in a calm, professional manner
• Strong time management and organization skills