Personal Lines CSR

Personal Lines Insurance Customer Service Representative – Insurance Agency

Start your career in a professional, people-focused environment

Location: Monmouth, IL

Position Type: Full-Time

Pay Range: $19-25/hour

About the Role

We are looking for a service-oriented, detail-focused professional to join our team as a Personal Lines Insurance Customer Service Representative. This is a great opportunity to grow within a stable and respected industry, while gaining hands-on experience, learning from industry experts, and building long-term career skills.

Key Responsibilities

• Deliver prompt, accurate, and friendly service to clients and internal team members
• Respond to client inquiries, process updates, and assist with policy documentation for farm and crop insurance
• Support producers with client communication and account servicing
• Maintain accurate client records and task follow-ups in our management system
• Stay informed on industry trends and carrier guidelines
• Identify opportunities to improve coverage or streamline service

What We’re Looking For

• Strong organizational and communication skills
• Attention to detail and a proactive mindset
• Ability to work well in a team environment
• Comfortable using computers and learning new systems
• A professional, client-focused approach

Bonus if you have:

• Prior customer service or administrative experience
• A current Property & Casualty Insurance license (or willingness to obtain)

Why Join Us?

• Supportive team culture with opportunities to learn and grow
• Professional development and training provided
• Exposure to a variety of clients and carriers
• A career path, not just a job