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Added 2 mins ago
A
Product Dev Mgr
AMTB
Detroit, MI
- $160,000 to $170,000 USD / year
Position: Product Development Manager, Technical & Customer Support Services
Added 3 mins ago
CS
Cloud Engineer II (Full Time) - United States
Cisco Systems, Inc.
Milpitas, CA
- Full-time
…platforms like the Cisco Identity Services Engine and Meraki Access Manager to simplify security compliance for global organizations. We are a critical engine within our $3B+ Security…
Added 5 mins ago
Senior Manager, Global Business Development
Cognex Corporation
Natick, MA
Technical Stack Expertise: Hands-on experience choosing, deploying, and driving adoption for tools like Salesforce Sales Cloud, Salesloft/Outreach, 6sense/Demandbase, ZoomInfo, and…
Added 7 mins ago
Project Manager 1 - Substation (STATCOM)
Sargent & Lundy
Richmond, VA
…technically complex power-electronics installation. The Project Manager is accountable for project execution and coordination, while technical design authority remains with the assigned…
Added 10 mins ago
Staff Technical Program Manager, Data Center Data & Tooling
Cerebras Systems
Sunnyvale, CA
Cerebras is seeking a Staff Technical Program Manager to lead the data and tooling programs that support data center planning, delivery, and operational handoff. You will turn fragmented…
Added 11 mins ago
A
Front Office Assistant
Amplifon
Altoona, PA · ALTOONA, PA
- $17 USD / hour
…through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of…
Added 12 mins ago
Staff, Advanced Analytics
Airbnb
United States
…experimentation, statistical modeling, and the development of reporting tools and metrics. The individual will be instrumental in building and scaling an efficient, effective incentive…
Added 13 mins ago
Medical Science Liaison, Rheumatology - Great Plains/Gulf Coast
Janssen Scientific Affairs, LLC Legal Entity
Birmingham, AL · Kansas City, KS · AL · MO · AR · NE · KS · Kansas City, MO · IA · MS
…time in the relevant disease area. Utilize insights and MSL tools to develop a strategic approach for customer engagements within territory by collecting, synthesizing, and applying…
Added 13 mins ago
District Manager, Immunology Dermatology, Central Florida
Janssen Biotech, Inc. Legal Entity
Orlando, FL · Pompano Beach, FL · St. Petersburg, FL · West Palm Beach, FL
Johnson & Johnson is recruiting for a District Manager, Immunology Dermatology, to support the Central Florida district which includes Orlando South, Pompano Beach, Saint Petersburg, and…
Added 13 mins ago
Field Reimbursement Manager, Gastroenterology (Austin/San Antonio, Texas) Patient Engagement and Customer Solutions (PECS)
Johnson & Johnson HCS Inc. Legal Entity
SAN ANTONIO, TX · Austin, TX
…Solutions (PECS) team is recruiting for a Field Reimbursement Manager which will be a field-based position. This is a field-based position and the territory includes San Antonio/Austin,…
Added 13 mins ago
Finance Manager, IM R&D Portfolio Decision & Analysis
Johnson & Johnson Services Inc. Legal Entity
Spring House, PA · Raritan, NJ · Titusville, NJ
J&J Innovative Medicine R&D, a member of Johnson & Johnson's Family of Companies, is recruiting for a Finance Manager, IM R&D Portfolio Decision & Analysis supporting the Portfolio Decision…
Added 13 mins ago
Field Reimbursement Manager, Immunology Dermatology (Dayton, Ohio) Patient Engagement and Customer Solutions (PECS)
Johnson & Johnson HCS Inc. Legal Entity
Dayton, OH
…Solutions (PECS) team is recruiting for a Field Reimbursement Manager which will be a field-based position. This is a field-based position and the territory includes Dayton,…
Added 15 mins ago
Senior Manager - Product Integrity - Water, Kitchenware & Cookware
SharkNinja
Needham, MA
…Achieving that standard requires someone who combines deep technical credibility with the confidence to challenge cross-functional peers, the rigor to run structured quality processes…
Added 17 mins ago
Senior Engineering Program Manager
Hewlett Packard Enterprise
Spring, TX · Chippewa Falls, WI
As a hardware Engineering Program Manager, you will lead complex, cross-functional programs supporting the development and implementation of HPE products or system solutions. You will…
Added 17 mins ago
Product Line Manager, Session Smart Router (SSR)
Hewlett Packard Enterprise
Westford, MA
HPE Networking is seeking a Product Line Manager to help drive the Session Smart Router (SSR) portfolio. In this highly technical individual contributor role, you will partner with product,…
Added 20 mins ago
Principal Advisor Business Analysis
Rio Tinto Services Inc
United States
…world-class, complex underground copper mine while partnering with technical, commercial and functional…
Added 24 mins ago
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Architectural Project Manager
Actalent
Boston, MA
- $48 to $67 USD / hour
Collaborate closely with principals, designers, and technical staff to align design intent, technical requirements, and project goals.
Added 26 mins ago
NM
Pharmacy Technician Specialist-Specialty Pharmacy Call Center, Full-time Days
Northwestern Memorial Healthcare
Chicago, IL
- $26.69 to $37.37 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation…
Added 26 mins ago
NM
Pharmacy Technician Specialist-Specialty Pharmacy Fulfillment Operations, Full-time Days (rotating day shifts)
Northwestern Memorial Healthcare
Chicago, IL
- $26.69 to $37.37 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation…
Added 26 mins ago
Product Marketing Manager (Threat Intel)
SpyCloud
Remote, United States
…security team does on Monday morning. As our Product Marketing Manager for the solution area, that explanation is yours to build: why companies should care about SpyCloud, and how we are…
Added 28 mins ago
Software Dev Manager, SBS Core Engineering
Amazon.com Services LLC
New York, NY
…framework that lets builder teams connect their own ticketing tools. In the afternoon you sit with the Vulnerability Intelligence team to work out what the asset inventory must expose to…
Added 30 mins ago
C
Cloud Engineer II (Full Time) - United States
Cisco
Milpitas, CA
- Full-time
…platforms like the Cisco Identity Services Engine and Meraki Access Manager to simplify security compliance for global organizations. We are a critical engine within our $3B+ Security…
Added 31 mins ago
Senior Product Manager
Point Digital Finance, Inc.
Palo Alto, CA
…offer Point's home equity investment to their clients. The program is live, partners are onboarded, and Point is forming a dedicated product team for it. The Senior Product Manager owns the…
Added 31 mins ago
KC
Product Supportability Program Manager
KLA Corporation
Phoenix, AZ · Ann Arbor, MI
- $109,000 to $185,300 USD / year
The Product Supportability Program Manager leads strategic initiatives that ensure long-term product and service continuity across KLA's installed base. This role partners with Product…
Added 32 mins ago
Oracle Cloud ERP Project Manager
Argano
Remote, United States
Technical Project Management Skills: Comprehensive understanding of software development processes and relevant technologies. Ability to drive technical scoping decisions in conjunction…

15Five

AI Support Operations Manager

Remote, United States

$98,000 to $115,000 USD / year

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Job details

Pay: $98,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.

If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.

15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.

This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own

• Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.

• Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.

• The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.

• Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.

• Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.

Where This Role Sits

This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:

• R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.

• Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.

• Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.

• This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.

• New cross-team AI initiatives start with your manager, so they get prioritized before work begins.

How Success Is Measured

• Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.

• Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.

• Escalation precision: when the AI hands off to a human, it lands in the right place with full context.

• Operability: every critical system has current runbooks and a functioning second; no single point of failure.

• Partner trust: tier leads, content, and product partners would say this function makes their work easier.

What We're Looking For

• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).

• A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.

• An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.

• Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.

• Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.

• You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.

Working Style

This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:

check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.

We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.

We offer amazing benefits that align with our values and culture at 15Five.

Your Health & Wellbeing

Medical, dental, vision with 15Five cost subsidy

Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs

Inclusive Benefits Stipend

Access to mental health and wellness resources

Your Life

Flexible Time Off Program

Generous paid leave for new parents

Military leave

Paid Company Holidays

Sabbatical Program

Your Future

401K with 4% Matching after 6 months

Your Work Life

Remote work

Work with experts in leadership, culture, and personal development

For more information see:

Our Mission, Vision, & Values -https://www.15five.com/about

Our People and Culture -https://www.15five.com/about/careers

Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply - you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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More about this job

Skills

Performance management
Team leadership
Support managers
Workflow
Documentation
Leadership
Collaboration

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