Find work in the United States.

6,106,591 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
Sr. TPM - Trust and Privacy, Devices & Services Trust, Privacy, and Accessibility (TPA)
Amazon.com Services LLC
Bellevue, WA
The DSTPA team is seeking a Senior Technical Program Manager to lead our Trust Incident & Crisis Management function. In this role, you will own end-to-end incident response and crisis…
Added just now
Software Development Engineer II, Customer Terminal Aviation Quality
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
We're seeking an exceptional Software Quality Engineering Manager who will drive innovation and excellence in aviation terminal software development. In this pivotal role, you'll be the…
Added just now
Engineering Operations Technician
Amazon Data Services, Inc.
Manassas, VA
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added just now
Finance Manager, Grocery Fulfillment
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA · New York, NY · Irving, TX
…initiatives such as grocery expansion, network growth, and new program evaluation across the fulfillment ecosystem. You will partner across multiple teams: Grocery FCs, Grocery DCs, Tech,…
Added just now
Non-Traditional Environment (NTE) Security Manager, Amazon Corporate Security
Amazon.com Services LLC
Merritt Island, FL
Amazon Corporate Security (ACS) is hiring a Non-Traditional Environments (NTE) Security Manager to lead physical security delivery for Amazon Leo’s operations at third-party and…
Added just now
Trust and Privacy TPM, Devices & Services Trust, Privacy, and Accessibility
Amazon.com Services LLC
Sunnyvale, CA · Bellevue, WA · Arlington, VA
…and services portfolio. The TPA team is seeking a Technical Program Manager to join our Trust Incident & Crisis Management function. In this role, you will manage incident response for…
Added just now
Trust and Privacy TPM, Devices & Services Trust, Privacy, and Accessibility
Amazon.com Services LLC
Sunnyvale, CA · Arlington, VA · Bellevue, WA
…and services portfolio. The TPA team is seeking a Technical Program Manager to join our Trust Incident & Crisis Management function. In this role, you will manage incident response for…
Added just now
Assistant Safety Manager
Hoar
Houston, TX
The Assistant Safety Manager is responsible for overseeing the administration of the company Health and Safety Program (HSP) and contractual safety requirements to prevent and correct…
Added just now
Architect Lead - EPIC Community Connect
INTEGRIS Health
Oklahoma City, OK
INTEGRIS Health, Oklahoma's largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live heathier lives.
Added just now
SA
Business Development Account Manager - HDQ
Southwest Airlines
Dallas, TX
- $60,650 to $67,400 USD / year
As a Business Development Account Manager, you’ll help grow Southwest Business by turning leads and prospects into revenue-generating partnerships. You’ll identify and qualify new…
Added just now
TH
(REMOTE) Sr. Performance Management Consultant - Revenue Excellence
Trinity Health Corporation
Livonia, MI
- $48.18 to $72.26 USD / hour
…continuous improvement. This position reports the regional Manager Performance…
Added just now
TH
(REMOTE) Sr. Performance Management Consultant - Revenue Excellence
Trinity Health Corporation
Livonia, MI
- $28.28 to $72.26 USD / hour
…continuous improvement. This position reports the regional Manager Performance…
Added just now
TH
Clinical Risk Manager
Trinity Health Of New England Corporation, Inc.
Hartford, CT
- $41 to $62 USD / hour
The Risk Manager is responsible for overseeing and administering the facility’s risk management program across both inpatient and outpatient settings. This role supports a culture of safety…
Added 1 min ago
SS
Beverage Industry - Maintenance Technician, 2nd shift
Sunny Sky
Houston, TX
- $34 USD / hour
…plant operators, or through the direction of the Maintenance Manager and/or Plant…
Added 1 min ago
RH
DMAHS Materials Management Coordinator *INTERNAL ONLY*, Rowan-Virtua SOM (Stratford, NJ)
Rowan HR
Stratford, NJ
- $100,000 USD / year
Demonstrated competence using computers, purchasing systems, and advanced use of spreadsheet software.
Added 1 min ago
Sr. Manager, Brand Marketing
Caleres, Inc.
NOVATO, CA · Novato, CA
Join our dynamic and thriving footwear company as a Sr. Manager, Brand Marketing in Novato, CA. where you'll have the opportunity to make an impact and shape the future of our renowned…
Added 1 min ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
Saint Louis, MO
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 1 min ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
NEWPORT, KY
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 1 min ago
Specialist, Retail Marketing
Caleres, Inc.
NOVATO, CA · Novato, CA
…and Merchandising to align seasonal priorities, coordinate program needs, and support successful execution across…
Added 2 mins ago
Warehouse Technician
Sterling Computers Corporation
Sterling, VA
Ability to enroll computer systems into on-line systems for software downloads, update operating systems or firmware updates.
Added 2 mins ago
Hot Shot Driver
Distributor Operations, Inc.
Lubbock, TX
Follow / fulfill all driver program requirements, as specified by the manager
Added 2 mins ago
SS
OPERATIONS MANAGER- 2nd Shift
SC2 Supply Chain Services
Mattoon, IL
- From $64,350 USD / year
We are looking for a highly motivated team leader to join our East Peoria operation as full-time Salaried Warehouse Operations Manager in Mattoon, IL.
Added 2 mins ago
AH
Sales Events Coordinator (*Coordinator/a de Eventos de Ventas*)
Azul Hospitality
Portland, OR
- $21 to $25 USD / hour
Enthusiastically and proactively assist the Director of Sales and/or Sales Manager(s) in the sale of the Hotel concept to group, corporate and leisure prospects in a way that best…
Added 3 mins ago
Account Coordinator, EBC
SCS Global Services
Remote, United States
…to support the Energy, Biomaterials, and Circularity (EBC) program staff in the process of helping clients pursue third-party environmental certifications. This position is responsible for…
Added 3 mins ago
Dual Language Learner (DLL) Family Referral Specialist
University of South Carolina
SC
Responsible for the coordination and maintenance of systems related to providing child care referrals and resource information to parents, families, and community members, with priority to…

15Five

AI Support Operations Manager

Remote, United States

$98,000 to $115,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $98,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.

If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.

15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.

This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own

• Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.

• Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.

• The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.

• Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.

• Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.

Where This Role Sits

This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:

• R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.

• Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.

• Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.

• This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.

• New cross-team AI initiatives start with your manager, so they get prioritized before work begins.

How Success Is Measured

• Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.

• Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.

• Escalation precision: when the AI hands off to a human, it lands in the right place with full context.

• Operability: every critical system has current runbooks and a functioning second; no single point of failure.

• Partner trust: tier leads, content, and product partners would say this function makes their work easier.

What We're Looking For

• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).

• A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.

• An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.

• Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.

• Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.

• You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.

Working Style

This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:

check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.

We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.

We offer amazing benefits that align with our values and culture at 15Five.

Your Health & Wellbeing

Medical, dental, vision with 15Five cost subsidy

Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs

Inclusive Benefits Stipend

Access to mental health and wellness resources

Your Life

Flexible Time Off Program

Generous paid leave for new parents

Military leave

Paid Company Holidays

Sabbatical Program

Your Future

401K with 4% Matching after 6 months

Your Work Life

Remote work

Work with experts in leadership, culture, and personal development

For more information see:

Our Mission, Vision, & Values -https://www.15five.com/about

Our People and Culture -https://www.15five.com/about/careers

Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply - you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Apply About employer

More about this job

Skills

Performance management
Team leadership
Support managers
Workflow
Documentation
Leadership
Collaboration

Report this job

Jobs in the United States

Sr. TPM - Trust and Privacy, Devices & Services Trust, Privacy, and Accessibility (TPA)

Software Development Engineer II, Customer Terminal Aviation Quality

Engineering Operations Technician

Finance Manager, Grocery Fulfillment

Non-Traditional Environment (NTE) Security Manager, Amazon Corporate Security

Trust and Privacy TPM, Devices & Services Trust, Privacy, and Accessibility

Trust and Privacy TPM, Devices & Services Trust, Privacy, and Accessibility

Assistant Safety Manager

Architect Lead - EPIC Community Connect

Business Development Account Manager - HDQ

(REMOTE) Sr. Performance Management Consultant - Revenue Excellence

(REMOTE) Sr. Performance Management Consultant - Revenue Excellence

Clinical Risk Manager

Beverage Industry - Maintenance Technician, 2nd shift

DMAHS Materials Management Coordinator INTERNAL ONLY, Rowan-Virtua SOM (Stratford, NJ)

Sr. Manager, Brand Marketing

Part-Time Sales Associate - Famous Footwear

Part-Time Sales Associate - Famous Footwear

Specialist, Retail Marketing

Warehouse Technician

Hot Shot Driver

OPERATIONS MANAGER- 2nd Shift

Sales Events Coordinator (Coordinator/a de Eventos de Ventas)

Account Coordinator, EBC

Dual Language Learner (DLL) Family Referral Specialist