Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Electrical Design Engineer, Senior
Axiom Space
United States
Since Axiom Space is a very complex work environment, we are looking for a resilient, high-energy Electrical Design Engineer, Senior to own the design and development of electrical and…
Added 3 mins ago
Lead Full Stack Engineer, Wealth Management Technology
Raymond James & Associates, Inc.
Saint Petersburg, FL
Own complex technical initiatives from solution design through implementation and production support.
Added 3 mins ago
Systems Engineer II
Berkley
Wilmington, DE
…experience developing, deploying, and managing agents in a production environment.• Experience with Power Platform administration, environment strategy, DLP policies, and ALM (solutions,…
Added 3 mins ago
Sr. Sys Engineer
Berkley
Wilmington, DE
Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours…
Added 6 mins ago
Technician- Manufacturing Engineer I USA (Crew A)
First Solar (US)
New Iberia, LA
Solve day-to-day production, equipment, and process problems.
Added 6 mins ago
FS
Process Technician (Night Crew)
First Solar (US)
Trinity, AL
- $18.56 to $25.96 USD / hour
Troubleshoot and solve day-to-day recycling and water treatment process and equipment problems and escalate the process upsets to engineer and supervisor.
Added 6 mins ago
FS
Process Technician (Day Crew)
First Solar (US)
Trinity, AL
- $18.56 to $25.96 USD / hour
Troubleshoot and solve day-to-day recycling and water treatment process and equipment problems and escalate the process upsets to engineer and supervisor.
Added 11 mins ago
D
Senior Transportation Project Manager
Dewberry
New York, NY
- $175,000 to $205,000 USD / year
…managing interdisciplinary projects, document preparation and production, managing subconsultants, monitoring budgets, schedules and quality. You will also be assigned to client teams and…
Added 12 mins ago
Process Improvement Leader
INEOS AMERICAS LLC
Pasadena, TX
…businesses each with a major chemical company heritage. Its production network spans 65 manufacturing facilities in 16 countries throughout the world. INEOS products make a significant…
Added 14 mins ago
Analyst, Data & Software Engineer
Ovative Group, LLC
United States
…career who wants hands-on exposure to real client systems, production support, and a fast-paced, collaborative engineering…
Added 14 mins ago
Engineer Senior/Spec/Principle - Structural
General Dynamics Electric Boat
New London, CT
…organizations to ensure design and engineering outputs seamlessly support downstream production…
Added 14 mins ago
Embedded Engineer - COLUMBIA Missile Compartment Project Engineering Entry Level
General Dynamics Electric Boat
Groton, CT
The Missile Compartment Project Engineering Team is seeking an Embedded Engineer to support high‑visibility construction efforts on the COLUMBIA Program. This role places engineers directly…
Added 14 mins ago
R&D Engineer – Advanced Welding Materials & Processes (EI/EII)
General Dynamics Electric Boat
Groton, CT
The Electric Boat Welding Engineering Advanced Concepts Team has multiple openings in support of research and development and production innovation from project initiation to implementation…
Added 15 mins ago
Sr. Manufacturing & Controls Engineer
Clarios, LLC
MO
The Sr. Manufacturing & Controls Engineer will ensure production equipment operates safely, reliably, and efficiently. This role will manage and support manufacturing projects of varying…
Added 15 mins ago
Kubernetes Engineer
The Aerospace Corporation
El Segundo, CA · Chantilly, VA
The Aerospace Corporation is seeking a skilled Kubernetes Engineer (Technical and Cloud Computing Engineer Staff IV/V) with expertise in Kubernetes, Linux, programming, and automation. In…
Added 15 mins ago
Software Developer
Entarian
Albuquerque, NM
Entarian is seeking a Software Developer - Space Weather Scientific Software to support the Air Force Research Laboratory (AFRL) Space Warfare Directorate.
Added 17 mins ago
G
Electrical Design Engineer
GPAC
Medford, MA
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 17 mins ago
G
Electrical Design Engineer
GPAC
Waltham, MA
- $90,000 to $125,000 USD / year
Production Support: Support legacy and new product lines by evaluating component obsolescence, root-cause failure analysis, and continuous quality improvements.
Added 21 mins ago
G
Manufacturing Tooling Engineer
GPAC
North Ridgeville, OH
- $75,000 to $105,000 USD / year
The Manufacturing Tooling Engineer is responsible for the design, development, implementation, and continuous improvement of tooling, fixtures, and manufacturing processes. This role plays…
Added 21 mins ago
G
Manufacturing Tooling Engineer
GPAC
North Olmsted, OH
- $75,000 to $105,000 USD / year
The Manufacturing Tooling Engineer is responsible for the design, development, implementation, and continuous improvement of tooling, fixtures, and manufacturing processes. This role plays…
Added 21 mins ago
G
Quality Engineer
GPAC
Wisconsin
- $80,000 to $140,000 USD / year
Quality Engineer - Must be a United States Citizen
Added 32 mins ago
TT
Founding Forward Deployed Engineer
True Talent Solutions Partners
New York, NY
- $180,000 to $250,000 USD / year
…you will turn complex customer data into reliable models and production agent workflows that support measurable business…
Added 1 hour ago
Project Engineer
Schwan's Company
Salina, KS
Ability to train maintenance and production personnel as well as plan and execute work with maintenance and vendors.
Added 1 hour ago
Principal Process Engineer
Schwan's Company
Salina, KS
We are currently seeking our next Principal Process Engineer to work out of the world's largest pizza complex in Salina, KS. In this role you will be responsible for the identification,…
Added 1 hour ago
Sr Project Engineer
Schwan's Company
Florence, KY
Join our team as a Senior Project Engineer and lead high-impact capital projects at our frozen pizza manufacturing site in Florence, KY. In this role, you'll drive complex engineering…

15Five

AI Support Operations Manager

Remote, United States

$98,000 to $115,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $98,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.

If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.

15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.

This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own

• Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.

• Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.

• The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.

• Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.

• Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.

Where This Role Sits

This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:

• R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.

• Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.

• Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.

• This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.

• New cross-team AI initiatives start with your manager, so they get prioritized before work begins.

How Success Is Measured

• Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.

• Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.

• Escalation precision: when the AI hands off to a human, it lands in the right place with full context.

• Operability: every critical system has current runbooks and a functioning second; no single point of failure.

• Partner trust: tier leads, content, and product partners would say this function makes their work easier.

What We're Looking For

• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).

• A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.

• An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.

• Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.

• Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.

• You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.

Working Style

This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:

check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.

We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.

We offer amazing benefits that align with our values and culture at 15Five.

Your Health & Wellbeing

Medical, dental, vision with 15Five cost subsidy

Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs

Inclusive Benefits Stipend

Access to mental health and wellness resources

Your Life

Flexible Time Off Program

Generous paid leave for new parents

Military leave

Paid Company Holidays

Sabbatical Program

Your Future

401K with 4% Matching after 6 months

Your Work Life

Remote work

Work with experts in leadership, culture, and personal development

For more information see:

Our Mission, Vision, & Values -https://www.15five.com/about

Our People and Culture -https://www.15five.com/about/careers

Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply - you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Apply About employer

More about this job

Skills

Performance management
Team leadership
Support managers
Workflow
Documentation
Leadership
Collaboration

Report this job