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Associate Field Service Technician
USABB ABB Inc.
Remote, United States
- $46,900 to $75,040 USD / year
…critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy…
Added just now
UA
Associate Field Service Technician
USABB ABB Inc.
Remote, United States
- $46,900 to $75,040 USD / year
…critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy…
Added 3 mins ago
CO
Food Service Worker - Nutrition Services
County of Riverside
Moreno Valley, CA
- $18.69 to $23.54 USD / hour
This position does require a valid Food Handler's Card issued by the County of Riverside or Food Safety Manager certification.
Added 3 mins ago
Senior Systems Engineer - Wireless & Wired Networking (Remote)
The Home Depot
Remote, United States
The Sr. Systems Engineer is responsible for independently developing, maintaining, and supporting The Home Depot's technical infrastructure that drives the success of The Home Depot and our…
Added 4 mins ago
Associate Media Manager
The Home Depot
Atlanta, GA
Position Purpose:The Associate Media Manager is responsible for supporting the planning of omni-channel campaigns and executing and optimizing in-house addressable channel components of…
Added 4 mins ago
Software Engineer Sr. Manager | Marketing Technology (Remote)
The Home Depot
Remote, United States
…cross-channel personalized experiences at speed and scale. The Sr. Manager, Martech Data Engineering is a key leadership role, driving our strategy & roadmap forward on the data side of the…
Added 9 mins ago
Staff Technical Account Manager
Palo Alto Networks, Inc.
Overland Park, KS · Tampa, FL
We are seeking a highly skilled Staff Technical Account Manager to serve as a critical bridge between our internal teams and enterprise customers. In this role, you will act as the…
Added 12 mins ago
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Project Manager
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Oceanside, CA
- $70,000 to $90,000 USD / year
The ideal candidate combines strong technical knowledge with excellent customer service skills and sound judgment, including the ability to work through challenging situations. You may…
Added 13 mins ago
CA
General Engineer
Customs and Border Protection
Aliso Viejo, CA · Euless, TX
- $106,437 to $138,370 USD / year
…(CBP), Enterprise Services (ES), Office of Facilities & Asset Management (OFAM), Mission Support Facilities Division (MSF), Enterprise Facilities Support Program Management Office (EFS).…
Added 14 mins ago
MT
Utilities-Project Manager
Medina Talent Group
Remote, United States
- $120,000 to $140,000 USD / year
We are seeking a high-impact Senior Project Manager to lead strategic innovation and R&D technology initiatives within a large, regulated utility environment. This role drives 1–2…
Added 14 mins ago
Operations Program Manager (OPM)
Mibura Inc.
Mountain View, CA
The Standard IO Operations Program Manager (OPM) will work on managing and deploying worldwide data center locations, with high efficiency and maximum customer satisfaction. The OPM will be…
Added 16 mins ago
Lead Academic Program Manager (Department Chair) - Cyber Security/AI
Western Governors University
Salt Lake City, UT
3–5 years of professional experience in Cybersecurity and/or Artificial Intelligence (AI) and/or Technical Product Management.
Added 17 mins ago
Senior Technical Program Manager, Amazon Stores Finance Tech
Amazon.com Services LLC
Seattle, WA
…customer-focused, analytically and technically skilled Senior Technical Program Manager to own and drive program solutions for the Stores Finance organization. This role requires an…
Added 19 mins ago
Area Sales Manager- Central Plains- Ottava Surgical Robotics
Auris Health Inc. Legal Entity
St. Louis, MO · Kansas City, MO · Kansas City, KS
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 19 mins ago
Area Sales Manager- Greater Houston- Ottava Surgical Robotics
Auris Health Inc. Legal Entity
Houston, TX · Austin, TX · SAN ANTONIO, TX
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 22 mins ago
Service Manager
Bridgestone Retail Operations, LLC.
United States
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence…
Added 23 mins ago
HR
Metasys
Remote, United States
We are looking for a proactive and detail-oriented Program Manager Intern to support cross-functional teams in planning, coordinating, and executing strategic initiatives. This internship…
Added 24 mins ago
Manager, Hospital Billing
Guidehouse Managed Services LLC
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The Hospital Billing Manager is responsible for overseeing the daily billing functions for hospital and healthcare revenue cycle operations. This position ensures that the billing…
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Associate Director- Cash Posting
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Maintain open communications and provide appropriate feed back to PBA staff and management.
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Area Operations Manager-Rad Tech And Sonographer
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Our client is seeking an Area Operations Manager responsible for daily operations and supervisory of Radiological Technologist and/or Sonographer in the Bay Area. The role involves planning…
Added 25 mins ago
Programme Manager, M&A Portfolio
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You will coordinate delivery across geographically distributed squads through a matrix, with line management and technical ownership retained by functional leaders. You will balance…
Added 27 mins ago
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Technical Program Manager
Pontoonglobal
Washington, DC
- $120,000 to $150,000 USD / year
Pontoon Global Solutions is seeking an experienced Technical Program Manager to lead and deliver large-scale SAP projects in Washington, DC. This role is perfect for someone who thrives on…
Added 29 mins ago
LN Concerts, Production Manager
Live Nation Worldwide, Inc.
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The New York City Production Department is looking for a Production Manager who oversees the execution, management, and administration of production operations for all Live Nation-operated…
Added 29 mins ago
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Assistant Operations Manager
US Venture
Union City, CA
- From $90,000 USD / year
The Assistant Operations Manager provides leadership to support safe, reliable, and efficient work across U.S. Energy. This role performs technical activities while ensuring compliance with…
Added 36 mins ago
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Manager, Account Manager | Growth
Ramp
New York City, NY
- $180,000 to $247,000 USD / year
…seen what the rest of the platform can do for them. Account Management owns that opportunity - and this role owns the team building the motion to capture…

15Five

AI Support Operations Manager

Remote, United States

$98,000 to $115,000 USD / year

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Job details

Pay: $98,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.

If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.

15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.

This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own

• Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.

• Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.

• The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.

• Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.

• Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.

Where This Role Sits

This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:

• R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.

• Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.

• Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.

• This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.

• New cross-team AI initiatives start with your manager, so they get prioritized before work begins.

How Success Is Measured

• Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.

• Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.

• Escalation precision: when the AI hands off to a human, it lands in the right place with full context.

• Operability: every critical system has current runbooks and a functioning second; no single point of failure.

• Partner trust: tier leads, content, and product partners would say this function makes their work easier.

What We're Looking For

• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).

• A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.

• An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.

• Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.

• Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.

• You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.

Working Style

This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:

check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.

We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.

We offer amazing benefits that align with our values and culture at 15Five.

Your Health & Wellbeing

Medical, dental, vision with 15Five cost subsidy

Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs

Inclusive Benefits Stipend

Access to mental health and wellness resources

Your Life

Flexible Time Off Program

Generous paid leave for new parents

Military leave

Paid Company Holidays

Sabbatical Program

Your Future

401K with 4% Matching after 6 months

Your Work Life

Remote work

Work with experts in leadership, culture, and personal development

For more information see:

Our Mission, Vision, & Values -https://www.15five.com/about

Our People and Culture -https://www.15five.com/about/careers

Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply - you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Skills

Performance management
Team leadership
Support managers
Workflow
Documentation
Leadership
Collaboration

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