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SUPERVISORY PROGRAM ANALYST (PROJECT MANAGER)
U.S. Marine Corps
Stafford, VA
- $102,415 to $158,322 USD / year
You will serve as a SUPERVISORY PROGRAM ANALYST (PROJECT MANAGER) on the Cyber Perimeter & Access Services (CPAS) team within the Program Office for Cloud & Cybersecurity, Portfolio…
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VH
Lead Medical Support Assistant-Community Care
Veterans Health Administration
Topeka, KS
- $59,228 to $76,998 USD / year
The Lead Medical Support Assistant (MSA) is responsible for the coordination of Advanced MSA assignments and workflow in an interdisciplinary unit. The Lead MSA is responsible for daily…
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General Engineer - NIPM
Federal Aviation Administration
Lenexa, KS
- $113,603 to $176,120 USD / year
The incumbent serves as the NAS Implementation Manager, and as such, is the focal for the District or Service Area to Headquarters, Program Offices, airport users groups, state and city…
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Registered Nurse - Inpatient Mental Health
Veterans Health Administration
Seattle, WA
- $87,285 to $161,201 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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UA
INTERDISCIPLINARY (GEOTECH)
U.S. Army Corps of Engineers
Norfolk, VA
- $108,019 to $140,426 USD / year
Serves as Dam Safety Program Manager and Levee Safety Program Manager for the Norfolk District. | Serves as the focal point for all dam and levee safety activities within the District. |…
Added 1 min ago
Field System Technician
Bechtel Corporation
Millersport, OH
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and BEO.
Added 3 mins ago
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Supervisory Program Analyst (Veterans Services)
Immediate Office of the Assistant Secretary for Human Resources and Administration
Leavenworth, KS
- $62,729 to $81,553 USD / year
Serves as a local CPAC's technical authority on Veterans Services. Responsible for reviewing accounts and responding to inquiries via verbal or written correspondence to Veterans,…
Added 3 mins ago
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Painter Leader
Veterans Health Administration
Columbia, SC
- $33 to $38 USD / hour
…Second level supervision is performed by the Maintenance Control Manager. This position performs a full range of journeyman painter duties as outlined in the Major Duties…
Added 3 mins ago
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Registered Nurse (Inpatient Mental Health)
Veterans Health Administration
Milwaukee, WI
- $80,229 to $139,849 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
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Medical Support Assistant (Advanced)-Surgical Care
Veterans Health Administration
Fort Meade, SD
- $47,903 to $62,274 USD / year
The incumbent notifies supervisor and/or lead when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Completes daily…
Added 3 mins ago
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INTERDISCIPLINARY
U.S. Army Corps of Engineers
Galveston, TX
- $103,225 to $134,195 USD / year
Divisionâs and USACE Civil Work Strategic Investment Framework. | Provide technical assistance in resolution of issues and in the development of various management plans and cost sharing…
Added 4 mins ago
Technical Program Manager
Applied Materials
Santa Clara, CA · Santa Clara
Lead program planning activities including scope definition, work breakdown structures (WBS), integrated master schedules, resource planning, budget management, risk assessment, and…
Added 6 mins ago
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Lead Transportation Assistant
Veterans Health Administration
Cleveland, OH
- $52,688 to $68,496 USD / year
The VA Northeast Ohio Healthcare System is recruiting for a Lead Transportation Assistant. The Lead Transportation Assistant will function in the Travel section within the Patient Care…
Added 6 mins ago
VH
Nuclear Medicine Technologist
Veterans Health Administration
Nashville, TN
- $86,436 to $112,373 USD / year
…Healthcare System, Medical Imaging Service in the Nuclear Medicine program. TVHS is a 1a complexity facility that provides services in specialized and complex areas of diagnostic imaging…
Added 6 mins ago
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Chief Information Security Officer (CISO)
Department of the Air Force
Pentagon, Arlington, VA
- $151,662 to $219,000 USD / year
…the Air Force cybersecurity staff functions, serving as the lead cybersecurity advisor and establishing DAF-wide cyber security strategies and…
Added 6 mins ago
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Health Technician
Veterans Health Administration
Wilmington, DE
- $50,037 to $65,047 USD / year
…Patience Care Services, under the direct supervision of a Nurse…
Added 17 mins ago
Technical Program Manager II, Colocation Infrastructure, Cloud Networking
Google
Reston, VA · Thornton, CO
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 23 mins ago
Data Center Contract Manager
Google
Seattle, WA · Sunnyvale, CA · Kirkland, WA · San Francisco, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 23 mins ago
Logistics Operations Manager, Deployments
Google
Dallas, TX · New Albany, OH
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 31 mins ago
Project Manager
Churchill County
Fallon, NV
Are you ready to lead projects that make a lasting impact on your community? Churchill County is seeking an experienced Project Manager to oversee capital improvement, infrastructure,…
Added 45 mins ago
Project Manager (IT-IA-IM Prog/Proj Mgr II) (Government)
AT&T Technical Services Company, Inc.
Remote, United States
· Lead technical assessments across multiple disciplines, applying industry best practices to evaluate network or systems standard requirements and implementation feasibility.
Added 58 mins ago
UA
Civil Engineer
U.S. Army Corps of Engineers
Vicksburg, MS
- $99,554 to $127,443 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
Added 59 mins ago
MD
General Engineer
Missile Defense Agency
Schriever AFB, CO · Redstone Arsenal, AL
- $130,987 to $197,200 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 59 mins ago
VH
Nurse (Clinical Resource - RN)
Veterans Health Administration
Mather AFB, CA
- $105,946 to $199,530 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 59 mins ago
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REGISTERED NURSE - OUTPATIENT MENTAL HEALTH (BHIP)
Veterans Health Administration
Togus, ME
- $79,904 to $139,497 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…

15Five

AI Support Operations Manager

Remote, United States

$98,000 to $115,000 USD / year

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Job details

Pay: $98,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.

If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.

15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.

This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own

• Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.

• Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.

• The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.

• Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.

• Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.

Where This Role Sits

This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:

• R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.

• Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.

• Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.

• This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.

• New cross-team AI initiatives start with your manager, so they get prioritized before work begins.

How Success Is Measured

• Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.

• Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.

• Escalation precision: when the AI hands off to a human, it lands in the right place with full context.

• Operability: every critical system has current runbooks and a functioning second; no single point of failure.

• Partner trust: tier leads, content, and product partners would say this function makes their work easier.

What We're Looking For

• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).

• A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.

• An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.

• Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.

• Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.

• You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.

Working Style

This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:

check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.

We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.

We offer amazing benefits that align with our values and culture at 15Five.

Your Health & Wellbeing

Medical, dental, vision with 15Five cost subsidy

Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs

Inclusive Benefits Stipend

Access to mental health and wellness resources

Your Life

Flexible Time Off Program

Generous paid leave for new parents

Military leave

Paid Company Holidays

Sabbatical Program

Your Future

401K with 4% Matching after 6 months

Your Work Life

Remote work

Work with experts in leadership, culture, and personal development

For more information see:

Our Mission, Vision, & Values -https://www.15five.com/about

Our People and Culture -https://www.15five.com/about/careers

Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply - you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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More about this job

Skills

Performance management
Team leadership
Support managers
Workflow
Documentation
Leadership
Collaboration

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