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Added 1 min ago
II
Project Manager III
IDR Inc.
Denver, CO
- $50 to $55 USD / hour
IDR is seeking a Project Manager III to join one of our top clients for a remote opportunity. In this role, you’ll lead delivery of strategic, enterprise-scale initiatives within a highly…
Added 1 min ago
II
Project Manager II
IDR Inc.
Denver, CO
- $48 to $50 USD / hour
IDR is seeking a Project Manager II to join one of our top clients for a remote opportunity. This role will provide dedicated project management support for Phase 2 of a CXOne deployment…
Added 4 mins ago
FF
Supervisor
Freddy's Frozen Custard
Surprise, AZ
- $17.5 to $20 USD / hour
As an Hourly Manager, you are part of the Management Team in your restaurant, coaching and developing team members so you, your team members and your store are successful. In this role, you…
Added 4 mins ago
FF
Team Member
Freddy's Frozen Custard
Draper, UT
- $15.23 to $17.14 USD / hour
As an Assistant Manager, you are a critical part of the Leadership Team in your restaurant, coaching and developing team members so you, your team members and your store are successful.…
Added 5 mins ago
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Sr Service Coordinator
TIAA
Dallas, TX · Charlotte, NC
- $23.89 to $31.88 USD / hour
Assist team manager with work distribution, monitoring queues, and ensuring team is positioned to meet service level agreements (SLAs).
Added 20 mins ago
Program Manager II, Learning and Technology Lead, Data Centers
Google
Atlanta, GA · Chicago, IL · Kirkland, WA · Portland, OR · San Francisco, CA · Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 20 mins ago
Learning Specialist, Global Learning Experience
Google
Chicago, IL · Atlanta, GA · Mountain View, CA · New York, NY · Los Angeles, CA · San Francisco, CA
Experience applying competitor onboarding program best practices to sales training structures.
Added 20 mins ago
Program Manager, Global Demand and Supply Reconciliation
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 20 mins ago
Aircraft Operations Analyst - E2
Lockheed Martin
Luke AFB, AZ
…aircraft and aircrew debriefing. Coordinates with Maintenance Manager on schedules, aircraft status and issues as they occur. Provide On-The Job training to government personnel as it…
Added 21 mins ago
Small Equipment Operator, Landfill
WM
Surprise, AZ
We Are Committed to Your Growth : Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 21 mins ago
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(USA) Pharmacy Manager, Store # 05429
Walmart
SURPRISE, AZ
- $112,000 to $197,000 USD / year
…pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists and pharmacy staff to take care of patients in the community. This is a great…
Added 21 mins ago
Sr. Manager Business Analysis - Medicare / Medicaid
CVS Health
Scottsdale, AZ
The Senior Manager, Strategic Programs Business Solutions Liaison is a senior individual contributor within Medicare business who leads the business-side delivery of complex,…
Added 21 mins ago
T+
Bell Person - Wyndham Orange Tree Resort
Travel + Leisure Co.
Scottsdale, AZ
- $15.15 USD / hour
…handle requests or refer them to the appropriate department manager – whatever is needed to exceed guests’…
Added 21 mins ago
Occupational Therapist
Children's Clinics
Tucson, AZ
…areas of expertise or specialty as requested by Department Manager, Performs other duties as required and…
Added 21 mins ago
Night Shift Supervisor
Howmet Aerospace
Tucson, AZ
…Production Supervisor. Under the direction of the Operations Manager, this position is the first level of authority in the workplace by providing leadership, coaching, and clear direction…
Added 21 mins ago
Associate Director OBGYN Clinic
Banner Health
Tucson, AZ
…advanced neuroscience techniques and a multi-organ transplant…
Added 22 mins ago
Watersheds & Stormwater Subdiscipline Leader Job Details | Black & Veatch Family of Companies
Black & Veatch
Phoenix, AZ
Added 22 mins ago
Senior Manager, HELOC Growth, Experience and Strategy - Phoenix, Arizona
PenFed Credit Union
Phoenix, AZ
PenFed is hiring a (Hybrid) Senior Manager, HELOC Growth, Experience and Strategy at our San Antonio, Texas; Irving, Texas or Phoenix, Arizona location. The Senior Manager, HELOC Growth,…
Added 22 mins ago
Manager Contracts II - Projects
Freeport-McMoRan
Phoenix, AZ
…possible, obtaining claims and legal expertise as appropriate. As a manager of contracts, you maintain strong working relationships across functional groups and provide Project Managers…
Added 22 mins ago
Digital Program Manager
Datavant
Phoenix, AZ
This role is ideal for someone who is highly organized, customer-focused, and eager to grow their expertise in healthcare technology, digital operations, and program management.
Added 22 mins ago
Retail Coverage Merchandiser
Acosta Group
PHOENIX, AZ
Partner with store management and associates, collaborating with your direct manager via email, phone, and text to ensure store goals are met.
Added 22 mins ago
Group Product Manager, Privacy
Ford Motor Company
Phoenix, AZ
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 22 mins ago
Consultant, Black & Veatch Corporation, Phoenix, AZ Job Details | Black & Veatch Family of Companies
Black & Veatch
Phoenix, AZ
Added 22 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Phoenix, AZ
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 26 mins ago
DS
(1119856) Technical Product Owner - API Integrations
Diversified Services Network, Inc.
Remote, United States
- $125,000 to $130,000 USD / year
Member of the Digital Operations Product Support team, reporting directly to the manager with weekly 1:1s.

15Five

AI Support Operations Manager

Remote, United States

$98,000 to $115,000 USD / year

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Job details

Pay: $98,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.

If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.

15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.

This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own

• Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.

• Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.

• The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.

• Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.

• Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.

Where This Role Sits

This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:

• R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.

• Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.

• Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.

• This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.

• New cross-team AI initiatives start with your manager, so they get prioritized before work begins.

How Success Is Measured

• Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.

• Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.

• Escalation precision: when the AI hands off to a human, it lands in the right place with full context.

• Operability: every critical system has current runbooks and a functioning second; no single point of failure.

• Partner trust: tier leads, content, and product partners would say this function makes their work easier.

What We're Looking For

• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).

• A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.

• An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.

• Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.

• Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.

• You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.

Working Style

This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:

check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.

We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.

We offer amazing benefits that align with our values and culture at 15Five.

Your Health & Wellbeing

Medical, dental, vision with 15Five cost subsidy

Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs

Inclusive Benefits Stipend

Access to mental health and wellness resources

Your Life

Flexible Time Off Program

Generous paid leave for new parents

Military leave

Paid Company Holidays

Sabbatical Program

Your Future

401K with 4% Matching after 6 months

Your Work Life

Remote work

Work with experts in leadership, culture, and personal development

For more information see:

Our Mission, Vision, & Values -https://www.15five.com/about

Our People and Culture -https://www.15five.com/about/careers

Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply - you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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More about this job

Skills

Performance management
Team leadership
Support managers
Workflow
Documentation
Leadership
Collaboration

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