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Added 30 mins ago
Senior Software Engineer - Lab Provisioning & Integration
The Boeing Company
Berkeley, MO
+ Certifications like Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, Azure DevOps Engineer Expert
Added 43 mins ago
Senior Reverse Engineer
Nightwing
Wright Patterson AFB, OH
…reverse engineering, CNO/CNE development, hardware emulation, system engineering, and data analytics. Our engineers do more than just work with cutting-edge technology - they ensure the…
Added 43 mins ago
Principal Reverse Engineer
Nightwing
Wright Patterson AFB, OH
…reverse engineering, CNO/CNE development, hardware emulation, system engineering, and data analytics. Our engineers do more than just work with cutting-edge technology - they ensure the…
Added 44 mins ago
Quality Engineer - Measurement Systems
Ford Motor Company
Lima, OH
Report risks and performance metrics and recommend actions to improve measurement-system effectiveness.
Added 44 mins ago
Cybersecurity Engineer (Evergreen)
ODYSSEY SYSTEMS CONSULTING GROUP
Dayton, OH
Added 54 mins ago
FC
HVAC and Plumbing Quality Control Engineer (Engineer II)
Fairfax County
Fairfax, VA
- $33.73 to $59.02 USD / hour
Experience reviewing AND managing a commercial building HVAC system maintenance, repair, and operations program with over $2M in annual expenses as the lead, primary and accountable…
Added 1 hour ago
CT
Professional Services Engineer – Full-time – Work from Home in the US
Crawford Technologies
Remote, United States
- $130,000 to $150,000 USD / year
- Full-time
…information to determine, recommend, and plan installations of a new system or modification of an existing system. Install, guide and support enterprise software solutions. You will bring…
Added 2 hours ago
Solutions Engineer Software - Keysight EDA tools
Keysight Technologies, Inc.
Santa Clara, CA · Colorado Springs, CO · Seattle, WA
Expert-level knowledge of RF & Microwave design, Communication Systems design, Electronic System Level design and verification.
Added 2 hours ago
EI
Biomedical Engineer
ERP International
Phoenix, AZ
- $105,000 to $140,000 USD / year
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Added 2 hours ago
Field Engineer - PA Models (EE26132)
TMEIC Corporation Americas
Roanoke, VA
· Lead respective process component of client witness system acceptance test when assigned
Added 3 hours ago
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Chief Bldg Engineer Supervisor
CBRE
Fort Myers, FL
- $43.27 to $45.67 USD / hour
Are you an experienced Building Engineer who enjoys solving complex problems, leading teams, and having variety in your work? CBRE is looking for a Chief Building Engineer Supervisor to…
Added 3 hours ago
Critical Infrastructure Engineer (MF1)
Experis USA
Marshfield, MO
Our client, Critical Infrastructure is seeking a Critical Infrastructure Engineer (MF1) to join their team. As a Critical Infrastructure Engineer (MF1), you will be part of the Engineering…
Added 3 hours ago
M
Electrical Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking a Subject Matter Expert Electrical Engineer to join Microsoft Cloud Operations and Innovation (CO&I). CO&I is the team behind the cloud. Within CO&I, the Datacenter…
Added 3 hours ago
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Senior Hardware Engineer
Microsoft
CA · WA · TX · NC · OR · Mountain View, CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View · Redmond · Austin · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…AI, and agentic workflows. We are looking for a Sr. Hardware Engineer to solve challenging hardware, firmware, software, and system-level problems across Microsoft’s Global Azure Cloud…
Added 3 hours ago
Neutron, Gamma, and Particle Sensing Systems Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
…Implementation group (ISR-7) is seeking an experienced systems engineer to join our diverse and collaborative team. As a member of ISR-7, your role will be to translate mission needs into…
Added 3 hours ago
Netapp / Linux Solutions Architect (Solutions Architect 4)
Los Alamos National Laboratory
Los Alamos, NM
Expert-level knowledge of NetApp storage, including hardening, deploying, lifecycle management, replication, deduplication, and more.
Added 3 hours ago
Control Account Manager (Science-Engineer Program Manager 2/3)
Los Alamos National Laboratory
Los Alamos, NM
As a Science-Engineer Program Manager 2-3 (SE-PM 2-3) within the Associate Laboratory Directorate for Weapons Production (ALDWP) you will manage control accounts within the Plutonium…
Added 4 hours ago
Lead Field Service Engineer – Drives
GE Vernova
Unspecified, RI
As a Lead Field Service Engineer, you will serve as the technical authority for the installation, commissioning, and maintenance of GE’s advanced drive architectures. You will operate with…
Added 4 hours ago
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Recognized technical expert who coaches and mentors others.
Added 4 hours ago
Senior Cloud Engineer - AWS w/Public Trust
TekSynap
Suitland, MD
We are seeking a Senior Cloud Engineer – AWS.
Added 4 hours ago
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Zero Trust Implementation Lead
TEKsystems
Greensboro, NC
- $66.67 to $83.33 USD / hour
We are seeking an experienced Security Engineer to accelerate execution of an enterprise Zero Trust program across a global retail, corporate office, distribution center, and data center…
Added 4 hours ago
Staff Software Engineer, Traffic
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CHARLOTTE, NC
…mesh, API gateway, and database proxy. As a Staff Software Engineer, you'll own the technical vision for a meaningful slice of that infrastructure, driving it from design through…
Added 4 hours ago
O
Senior Platform Software Engineer
Oracle
Nashville, TN
- $87,800 to $209,500 USD / year
As a Senior Software Engineer you will own software architecture and development of Oracle's GenAI Agent Platform. You should be both a rock solid coder and a distributed systems…
Added 5 hours ago
Lead, Manufacturing Engineering (MRO/ Plant Maintenance)
L3Harris
Rockwall, TX
Lead, Manufacturing Engineer responsible for the management of ERP sustainment and improvement activities covering Maintenance, Repair and Optimization (MRO) and Plant Maintenance.
Added 5 hours ago
Lead, Manufacturing Engineering (Quality)
L3Harris
Rockwall, TX
Lead, Manufacturing Engineer responsible for the management of ERP sustainment and improvement activities covering quality.

15Five

AI Support Operations Manager

Remote, United States

$98,000 to $115,000 USD / year

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Job details

Pay: $98,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.

If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.

15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.

This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own

• Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.

• Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.

• The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.

• Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.

• Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.

Where This Role Sits

This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:

• R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.

• Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.

• Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.

• This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.

• New cross-team AI initiatives start with your manager, so they get prioritized before work begins.

How Success Is Measured

• Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.

• Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.

• Escalation precision: when the AI hands off to a human, it lands in the right place with full context.

• Operability: every critical system has current runbooks and a functioning second; no single point of failure.

• Partner trust: tier leads, content, and product partners would say this function makes their work easier.

What We're Looking For

• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).

• A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.

• An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.

• Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.

• Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.

• You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.

Working Style

This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:

check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.

We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.

We offer amazing benefits that align with our values and culture at 15Five.

Your Health & Wellbeing

Medical, dental, vision with 15Five cost subsidy

Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs

Inclusive Benefits Stipend

Access to mental health and wellness resources

Your Life

Flexible Time Off Program

Generous paid leave for new parents

Military leave

Paid Company Holidays

Sabbatical Program

Your Future

401K with 4% Matching after 6 months

Your Work Life

Remote work

Work with experts in leadership, culture, and personal development

For more information see:

Our Mission, Vision, & Values -https://www.15five.com/about

Our People and Culture -https://www.15five.com/about/careers

Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply - you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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More about this job

Skills

Performance management
Team leadership
Support managers
Workflow
Documentation
Leadership
Collaboration

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