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Added 2 mins ago
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Senior CloudOps Engineer
Worldpac
Oakbrook, IL
- $150,000 to $170,000 USD / year
Position Overview Worldpac is seeking a highly experienced Senior CloudOps Engineer to design, build, operate, and continuously improve the cloud platforms that power our high-volume…
Added 2 mins ago
CO
Program Manager (Capital Improvement Program) - Environmental Services Department
City of San Jose
San Jose, CA
- $134,490.72 to $174,851.04 USD / year
…by an updated Plant Master Plan, aimed at safeguarding RWF operations for the next quarter-century, the next phase of rebuilding, estimated at up to $1.6 billion over the next ten years, is…
Added 3 mins ago
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Mechanical Engineer
Actalent
Syracuse, NY
- $40.86 to $57.69 USD / hour
Job Title: Mechanical EngineerJob DescriptionThis Mechanical Engineer role focuses on designing and engineering HVAC and related mechanical systems for a variety of building and industrial…
Added 3 mins ago
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Manufacturing Engineer
Actalent
Edgewater, FL
- $35 to $45 USD / hour
Work EnvironmentThis role is based in a manufacturing environment where the Manufacturing Engineer spends significant time on the production floor, working closely with operations and…
Added 3 mins ago
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Utility Scale Structural/civil Engineer
Actalent
Kansas City, MO
- $110,000 to $150,000 USD / year
Structural/Civil Engineer (Solar & Battery Energy Storage Systems) | Remote
Added 5 mins ago
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Automation Engineer (Amazon RME)
Aerotek
Niagara Falls, NY
- $42 to $45 USD / hour
Job Title: Automation Engineer (Amazon RME)Job DescriptionThis role focuses on designing, developing, and implementing automation control systems for industrial processes and warehouse…
Added 5 mins ago
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Software Engineer
Mecka
New York, NY · San Francisco, CA
- $165,000 to $200,000 CAD / year
- Own services and APIs. Backend services with correct permissions, retries, data integrity, observability, and background workflows for data-heavy operations.
Added 7 mins ago
Sr. Systems Engineer II
Proconex
Royersford, PA
The Senior Systems Engineer II is a senior technical leadership role responsible for leading small to mid-sized automation projects, serving as a primary technical representative for…
Added 8 mins ago
Software Dev Engineer I, Security Platform
Twitch Interactive, Inc.
Seattle, WA · Irvine, CA · San Francisco, CA
This role is ideal for an engineer who learns quickly, values operational excellence, and wants to see their work directly improve Twitch's security posture.
Added 12 mins ago
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Forward Deployed Engineer
Caylent
United States
- $136,000 to $216,000 USD / year
…Engagements are production-grade: agents, data products, AI-augmented operations, workforce…
Added 14 mins ago
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Infrastructure Engineer
Kastle
San Francisco, CA
- $180,000 to $275,000 USD / year
…with some of America's largest banks, helping them scale their operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience…
Added 14 mins ago
Intelligent Automation Engineer
BrightSpring Health Services
LOUISVILLE, KY
We’re seeking an Intelligent Automation Engineer with strong hands-on expertise in UiPath, Microsoft Power Platform, Power BI, Copilot Studio, and Agentic AI. This role will design scalable…
Added 15 mins ago
AD
Software Engineer II (Hybrid - 2x/week)
Avery Dennison
Little Rock, AR
- $75,000 to $111,000 USD / year
As a Software Engineer II on the storeLink engineering team, you will design, develop, and support key features for our cloud-native retail management platform. storeLink empowers grocery…
Added 15 mins ago
Cybersecurity Reliability Engineer 3 - Vulnerability Management
CHN Choice Hotels International Services
United States
…exciting new opportunity as our Level 3 Cybersecurity Reliability Engineer – IT (Vulnerability Management) in the Information Security / Security Operations. The Information Security /…
Added 15 mins ago
Senior Power System Engineer - Renewable Forecasting and Analysis
ERCOT
Taylor, TX
Provides engineering analysis and technical support to ensure continuing reliable operations of the electric power grid in compliance with NERC Standards, ERCOT Protocols and Market Guides.…
Added 15 mins ago
Power System Engineer Sr - Resource Forecasting and Analysis
ERCOT
Taylor, TX
Provides engineering analysis and technical support to ensure continuing reliable operations of the electric power grid in compliance with NERC Standards, ERCOT Protocols and Market Guides.…
Added 15 mins ago
Power System Engineer - Renewable Forecasting and Analysis
ERCOT
Taylor, TX
Provides engineering analysis and technical support to ensure continuing reliable operations of the electric power grid in compliance with NERC Standards, ERCOT Protocols and Market Guides.…
Added 16 mins ago
Cloud Systems Administrator
Peraton
Annapolis Junction, MD
…infrastructure. As a Cloud Systems Administrator, you will be part of the Operations Team responsible for maintaining day-to-day platform stability, supporting customer operations, and…
Added 17 mins ago
Evergreen Talent Pool - Cloud and Network Infrastructure
Reailize
Bellevue, WA · Brookhaven, GA · Bothell, WA · Alpharetta, GA · Plano, TX · Middletown, NJ
A Network Automation Engineer with hands-on experience developing automation solutions, streamlining network operations, and managing complex network environments. Telecom and 4G/5G…
Added 18 mins ago
BMS / EPMS Controls Lead
Cerebras Systems
Remote, United States
Cerebras is expanding the data center infrastructure that supports its AI systems. The BMS / EPMS Controls Engineer will define and deliver the building automation and electrical power…
Added 19 mins ago
Staff Product Manager, IAAS Platform
Nscale
NY
…product outcomes. As a Senior Technical Product Manager for Fleet Operations, you own the product strategy for the day 0–2+ operational software that runs our global GPU fleet - the systems…
Added 23 mins ago
Principal Software Engineer
Partners Capital
Boston, MA
Partners Capital is seeking a talented principal software engineer to join our Boston development team where the impact will be immediate and tangible. As a fast-growing company, we seek…
Added 24 mins ago
Lead Software Engineer-Marketing Technology
AAPC
Remote, United States
AAPC seeks a hands-on lead software engineer to help build and evolve the customer-facing digital products, e-commerce experiences, and marketing technology that take people from discovery…
Added 25 mins ago
AI/ML Automation Engineer/Developer (Jr, Mid and Sr.)
Parsons Technical Services, Inc.
MD
…a community known for its strong culture of defensive cyber operations, technical excellence, and collaboration. We invest in both mission success and team connection through regular social…
Added 25 mins ago
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AI Engineer
Insight Global
Upper Providence, PA
- From $62 USD / hour
We are seeking an experienced AI Engineer to design, develop, and support production-oriented Generative AI and agentic AI solutions supporting internal business and operations use cases.

15Five

AI Support Operations Manager

Remote, United States

$98,000 to $115,000 USD / year

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Job details

Pay: $98,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.

A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.

We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.

If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.

15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.

This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system. What You'll Own

• Fin/AI agent operations (25%): our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.

• Help Center content ownership (40%): accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.

• The content flywheel (20%): every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.

• Launch readiness (10%): no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.

• Operability (5%): no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.

Where This Role Sits

This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:

• R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.

• Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.

• Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.

• This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.

• New cross-team AI initiatives start with your manager, so they get prioritized before work begins.

How Success Is Measured

• Quality-adjusted automation rate: AI resolutions with no human takeover, no negative feedback, no reopen.

• Knowledge gap closure rate: speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.

• Escalation precision: when the AI hands off to a human, it lands in the right place with full context.

• Operability: every critical system has current runbooks and a functioning second; no single point of failure.

• Partner trust: tier leads, content, and product partners would say this function makes their work easier.

What We're Looking For

• 3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).

• A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.

• An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.

• Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.

• Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.

• You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.

Working Style

This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:

check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.

We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.

We offer amazing benefits that align with our values and culture at 15Five.

Your Health & Wellbeing

Medical, dental, vision with 15Five cost subsidy

Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs

Inclusive Benefits Stipend

Access to mental health and wellness resources

Your Life

Flexible Time Off Program

Generous paid leave for new parents

Military leave

Paid Company Holidays

Sabbatical Program

Your Future

401K with 4% Matching after 6 months

Your Work Life

Remote work

Work with experts in leadership, culture, and personal development

For more information see:

Our Mission, Vision, & Values -https://www.15five.com/about

Our People and Culture -https://www.15five.com/about/careers

Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply - you could be exactly who we are looking for!

15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.

The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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More about this job

Skills

Performance management
Team leadership
Support managers
Workflow
Documentation
Leadership
Collaboration

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