General Manager / Operations Manager

Benefits:

• Company provided tablet
• Profit sharing & bonus opportunities
• Paid Training and development in Cincinnati
• 10 days of PTO
• 401(k)
• Free uniforms
• Health insurance

General Manager Description:

1-Tom-Plumber is a fast-growing emergency plumbing start-up that provides services to both commercial and residential properties. We are a franchise seeking a general manager to lead the development and success in our local market. This individual will be responsible for building and leading a high-performing plumbing service operation while maintaining strong customer satisfaction, technician productivity, and profitability.

The General Manager is responsible for the growth, profitability, and leadership of the territory.

Requirements:

• A strong work ethic
• Understand and execute a plan
• Perform all responsibilities
• Available 24/7 to resolve business emergencies
• Experience in franchise management is preferred but not required

Responsibilities:

• Drive revenue growth through technician performance, customer retention, and sales initiatives
• Establish operational processes for scheduling, service delivery, inventory, and quality control
• Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins
• Conduct performance appraisals, promotions, and terminations, and recommend pay increase
• Take actions based on reports provided to implement improvements and increase the profitability of the location
• Maximize customer retention by ensuring customer satisfaction
• Drive sales and revenue
• Ensure proper inventory management procedures are followed
• Rapidly respond to customer’s plumbing emergencies
• Willingness to do whatever it takes to continue growth
• Most importantly, be the team leader everyone wants to work with!

Ideal Candidate:

• 5+ years of plumbing, HVAC, or home services management experience.
• 3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager position.
• Experience managing service technicians and dispatch operations.
• Strong understanding of P&L management, sales performance, and operational efficiency.
• Experience with ServiceTitan or similar field service management software preferred.
• Entrepreneurial mindset with the ability to build and scale a service business