Tier 2 Help Desk Specialist

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Description

Job Description

• Install, configure, and maintain operating system workstations and servers, including web servers, in support of business processing requirements.
• Perform software installations and upgrades to operating systems and layered software packages.
• Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures.
• Monitors and tunes the system to achieve optimum performance levels.
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.
• Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures.
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Key Qualifications

• Citrix certifications as applicable
• Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis Knowledge in System Patching and Virus protection Products
• Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software
• Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation
• Knowledge of the Network protocol TCP/IP, including sub-netting and routing
• Experience in translating business requirements and designs into technical designs
• High level of written communication and documentation skills
• Experience with Government IS Security C&A processes
• Good Technology Messaging Administrator
• Good Technology Messaging experience preferred
• MS Exchange certifications Desirable
• Broad knowledge of Network and Server systems with a strong ability to understand complex environments in order to perform a thorough root cause analysis
• Knowledge in System Patching and Virus protection Products
• Knowledge in distributed backup solutions and procedures of different hardware and software vendors, including but not limited to HP, NetApp, EMC, and Dell hardware, and CA and Symantec software
• Must have strong knowledge in enterprise System design including virtualization, SAN, DAS, and NAS Systems, data replication and consolidation
• Knowledge of the Network protocol TCP/IP, sub-netting and routing
• Experience in translating business requirements and designs into technical designs
• High level of written communication and documentation skills
• Experience with Government IS Security C&A processes

Requirements

• U.S. CITIZENSHIP REQUIRED
• A+ Certification or higher required
• Security+, Network+, HDI or ITIL certifications desired
• Bachelor’s Degree in Computer Science or related field degree and a minimum of 5 years of relevant work experience
• Must be able to obtain a DOE Q clearance